Book Now

Hotel Policies

Please read these policies before you book your stay at Hotel Sovereign. They apply to all reservations, whether made online, by phone or at the front desk.

Book Now →Ask on WhatsApp →

Check-in & check-out

  • Check-in time is 1:00 PM and check-out time is 11:00 AM.
  • Early check-in or late check-out is subject to room availability and may attract additional charges.

Guest eligibility & conduct

  • Guests must be 18 years or older to check in.
  • Unmarried couples are allowed to stay at the property.
  • Alcohol consumption is permitted within the hotel premises.
  • Guests must follow hotel rules and behave appropriately during their stay.

Identification

  • Guests must present a valid government-issued photo ID (original) at the time of check-in.
  • Accepted IDs: Aadhaar Card, Driving Licence, Voter ID and Passport.
  • PAN Card is not accepted as a valid ID proof.

Damage & hotel property

  • Guests are responsible for any damage, key loss or excessive wear and tear to hotel property during their stay; damage charges are billed to the guest.
  • AC temperature settings are fixed, and a remote control may not be available in the room.

Cancellation

  • Cancellations made 2 days prior to the check-in date will incur a 10% retention charge on the total tariff/bill.
  • Later cancellations incur the applicable retention charges.
  • No refund will be provided for no-shows.

Booking & payment

  • Payment can be made online or at the hotel during check-in.
  • For a confirmed and guaranteed booking, 100% advance payment is mandatory.

Privacy

  • Guest details are used only for reservations, billing, legal compliance and service purposes.
  • Personal information will not be shared with third parties except where required by law or government authorities.
  • The hotel may keep guest information for internal records, security and compliance.

Terms & conditions

  • Room allotment is subject to availability at the time of check-in.
  • The hotel may deny accommodation to guests who break policy or present invalid ID.
  • The hotel is not responsible for loss of personal belongings unless deposited with hotel management for safekeeping.
  • Management reserves the right to modify hotel policies, tariffs and terms without prior notice.
  • Any disputes arising during the stay shall be subject to the local jurisdiction.

Questions about these policies? Call 0260 225 5036 or write to info@hotel-sovereign.com.